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LIVE ANSWERING RECEPTION ASSISTANTS

When a business doesn't answer the phone, customers don't leave a voicemail. They move on to the next competitor.
With the LARA Team there to answer the calls you can't pick up, you'll never miss an opportunity.

GET A VOICE LIFT

If every one of your phone calls is not answered by a friendly voice that leaves an impression, it's time to change the way your company presents itself. Great customer service starts with a knowledgeable, attentive person answering calls. We add polish, value and quality to your brand*. We’ll help with your reception. Don’t drop the ball. Impress every single caller.

Our professional receptionists answer phone calls in your business name around the clock. 24/7/365. We'll route the call to the right person or department. If you or your team are not available, we'll take a message with all the details so you can return the call at your convenience.

How Calls Are Routed

Our virtual receptionists ask questions based on customized call flows and scripts that fit your business and direct callers to the right person. Completely unavailable? We take messages, make appointments and answer basic questions about your company. Get your messages by email, SMS or access them through the online portal.

*WARNING: Businesses using LARA may appear larger.

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Call Answering & Routing

When a call comes in to the LARA team, the receptionist greets the caller and asks the right questions to determine how to handle the situation. Caller needs to report an issue? We'll help. Need to speak to someone in a specific department? We'll check if they're available. Want to place an order? We'll take that down too. Customize the script and routing protocols.

After Hours & Over Flow

In many industries, businesses need to be available at anytime. Our distributed team is available 24 hours a day, even on holidays. The LARA team provides business continuity and consistency whenever your regular staff is unavailable. If someone is calling early or late, it's possible it can't wait. Don't let those calls go to voicemail or your biggest competitor.

Appointment Management

Our call handling service keeps the phone lines open for your customers. For appointment-based businesses, live answering helps fill your schedule. With access to your appointment calendar, we'll find the open slots, propose them to your clients and get all the required information. Use our free web-based appointment software or we'll use yours.

Lead Capture

Every call is a lead and when you don't answer the phone that lead goes to someone else. Tell us what information you want to capture and our virtual receptionists will make sure you don't miss out on new opportunities. The LARA team can also help prevent abandoned shopping carts by being there to answer questions about shipping, products or policies.

IF YOU LIKE IT, WE'LL PUT A RING ON IT

Stay Focused

It doesn't matter who's fault it is, we'll screen your phone calls. Don't waste your time on dead ends, low-priority conversations, or phone calls intended for other people. We screen your calls so you can focus on converting the hottest leads and running your business. Unnecessary interruptions can distract from your work and it takes time to get back in the groove. If a call meets your criteria, we'll call you and transfer it over.

Need some help figuring it out? That's okay, too. Our team of trained script consultants will be happy to help you create the perfect script in minutes. You determine the questions, we ask them. Simply having this conversation will also help you organize, structure and think critically about how your company handles and distributes calls.

90% of calls answered in under 20 seconds.

Calls are screened, sorted, and transfered.

Industry specific agents provide backup.

PRICING

Missed Calls are Missed Opportunities!

Small businesses can't afford to miss out on opportunities. Every customer counts. A live call answering service can provide a level of coverage and customer support that would be out of reach for most small businesses. With an affordable answering service plan, callers are greeted with a friendly voice instead of the dreaded voicemail message. Callers hang up on voicemail, not on people. We'll capture after-hours calls you'd otherwise miss and calls you were too busy to pick up during the day.

The LARA team delivers more call handling services than an in-house employee can provide. Even the best receptionist can only answer one call at a time and eventually has to go home. We are there only the phone rings, completely eliminating the overhead between calls. The LARA team is always available to ensure you never miss a business opportunity.

85% of missed calls will not call back.

75% of callers do not leave voicemail and will hang up.

60% will take their business elsewhere.

GET STARTED

PRICING

Our affordable plans give you round-the-clock coverage and global reach. Give your customers the best service, no matter where they are. Select the On-Demand plan and we'll only answer if you can't get to the call.

  • On Demand

  • $15

    Per Month
  • Get LARA on Demand for $1.25/minute.  We’ll be there 24/7 when you need us.
  • Learn More
START UP
  • Plus One

  • $99

    Per Month
  • Includes 80 minutes from our LARA team, the extra set of hands and ears you need. Additional calls are $0.99/minute.
  • Learn More
BUSINESS
  • TEAM

  • $199

    Per Month
  • 180 Minutes from our LARA team will allow you to stop jumping from call to call and get back to business.
  • Learn More
500

Minutes - $479/month

1000

Minutes - $899/month

2400

Minutes - $2199/month

8000

Minutes - $7199/month

Custom Plans Available.

PICKING UP WHERE YOU LEFT OFF

Pick A Plan

Not sure? Start with Plus One and change anytime.

Design the Call Flow

Write scripts, questions, FAQs and call routing procedures.

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GO LIVE!

We'll take it from here. Get back to business!

GET YOUR ON DEMAND CUSTOMER SERVICE TEAM NOW

24 hours/day. 7 days/week. 365 days/year. The LARA Team will be there to answer your calls, emails, and live chat.

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